How to Manage Active Incidents
When an incident fires, every second counts. Nova provides an AI-powered incident management workflow that automatically triages, correlates related alerts, and suggests remediation steps. This guide shows you how to manage incidents from detection to resolution.
Steps
View the Incidents dashboard
Navigate to Incidents in the sidebar. You will see all active incidents sorted by severity. Each incident card shows the title, affected services, current status, and the assigned responder.
Acknowledge the incident
Click on an incident to open the detail view, then click Acknowledge. This stops escalation and lets your team know someone is on it.
Review the AI summary
Nova automatically generates a summary that includes:
- Root cause hypothesis based on correlated signals
- Affected services and dependencies
- Timeline of related events
- Similar past incidents and how they were resolved
Run suggested remediations
If Nova has a runbook linked to this alert type, you will see a Run Remediation button. Click it to execute the automated fix, or run it manually if you prefer.
Use the incident timeline to see exactly when each alert fired and how they correlate. This context makes it much faster to identify the root cause.
Communicate status updates
Post status updates directly from the incident view. Updates are automatically pushed to Slack, email subscribers, and any configured status page.
Resolve the incident
Once the issue is fixed, click Resolve. Nova will prompt you to add resolution notes and optionally generate a post-mortem.
Review incident history
After resolution, the incident moves to the history tab where you can review metrics like MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve).
Ready to get started?
Manage incidents faster with AI-powered triage and automated remediation.
Start Free Trial