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Common questions

Everything you need to know about Nova AI Ops.

General

Datadog is metrics ingestion. PagerDuty is alert routing. Nova AI is an autonomous operations platform that combines observability, incident management, and AI-powered remediation in one. Our 100 AI agents don't just alert you to problems. They fix them automatically.

No. Nova AI connects to your existing tools through 50+ native integrations. You can use Nova as your primary platform or as an intelligence layer on top of your current stack. Many teams start by connecting their existing tools and gradually consolidate.

Nova AI is built for SRE teams, DevOps engineers, platform teams, and engineering leaders who manage production infrastructure. Whether you're a 5-person startup or a 500-person enterprise, Nova scales to your needs.

There's no hard limit. Nova currently tracks 100+ services per deployment with real-time health scoring, dependency mapping, and SLO compliance. Enterprise customers run thousands of services across multi-cloud environments.

Setup & Onboarding

Most teams are up and running within 5 minutes. Install the Nova agent on your infrastructure, connect your existing tools via our one-click integrations, and the AI starts learning your patterns immediately. Full value is typically realized within the first week.

Nova supports 464+ integrations across cloud providers (AWS, Azure, GCP), monitoring tools (Datadog, Grafana, Prometheus), incident management (PagerDuty, OpsGenie), communication (Slack, MS Teams), CI/CD (GitHub, GitLab, Jenkins), and more. New integrations are added weekly.

Yes. Nova has deep Kubernetes integration with pod-level observability, automatic service discovery, deployment tracking, and AI-powered remediation for common K8s issues like CrashLoopBackOff, OOMKilled, and resource contention.

AI & Automation

Nova AI uses a multi-provider approach with automatic failover. We integrate with OpenAI (GPT-4o), Anthropic (Claude), Google (Gemini), Meta (LLaMA), and more. The system automatically selects the best model for each task and falls back to alternatives if needed.

You control the autonomy level. Low-risk, well-tested remediations (like restarting a healthy pod or scaling a service) can be fully automated. High-risk actions go through an approval queue where your team reviews and approves before execution. You set the boundaries.

Nova's AI correlates alerts across all your tools and deduplicates them into unified incidents. What used to be 200 alerts from 12 different tools becomes a single incident with full context. Teams typically see an 80-94% reduction in alert noise from day one.

AI Runbooks are auto-generated, executable response plans that learn from your past incident resolutions. Nova currently maintains 954+ runbooks covering SEV-1, SEV-2, and SEV-3 scenarios. They include what-if simulation so you can rehearse responses before real incidents hit.

Security & Compliance

Absolutely. Nova AI is built with SOC-2 Type II and ISO-27001 compliance. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We support data residency requirements, role-based access control, and maintain full audit trails of every action.

Nova processes your data to provide insights and automation, but you control retention policies. We offer configurable data retention from 7 days to 13 months. Enterprise customers can use their own storage backends (S3, GCS, Azure Blob) for full data sovereignty.

Yes. Nova supports HIPAA BAA agreements for healthcare customers and is fully GDPR compliant with EU data residency options. We also support FedRAMP environments for government and defense customers.

Pricing & Plans

Yes. Nova AI offers a 7-day free trial on the Standard plan only. No credit card required. You can connect your infrastructure, run AI agents, and see the value before committing to a paid plan. The Basic plan is free forever without a trial.

Nova uses simple per-seat pricing with no hidden charges for data ingestion, metrics, or API calls. Unlike traditional monitoring tools, you won't get surprise bills for high-cardinality metrics or log volume spikes. Check our pricing page for current plans.

Yes. All plans are month-to-month with no long-term contracts. You can cancel at any time from your account settings. Annual plans offer a discount but can still be cancelled with a prorated refund.

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