Vendor Incident Coordination

When the vendor is the incident, your team coordinates with them. The pattern.

Escalate to vendor

Account manager or premium support.

Premium tier saves minutes; pays for itself in serious incidents.

Comms

Vendor's status page is the source of truth for vendor-side.

Your status page references the vendor; doesn't duplicate.

Recover

When vendor recovers, verify your systems recovered too.

Some integrations need explicit re-sync.