Incident Management
Practical
By Samson Tanimawo, PhD
Published Jan 15, 2026
4 min read
Postmortems as Product Input
PMs surface product issues. Use them.
Live workflow · 3 working · 1 queuedLive
Signal · gather Working
Decide · pick action Working
Apply · with verify Working
Learn · update playbook Queued
Identify product issues
Confusing UI led to wrong action.
Missing feature meant manual workarounds.
Performance issue with valid use case.
File product tickets
Each PM with product implications gets a product ticket.
Product team reviews regularly.
Close the loop
Product ships fixes; reduces future incidents.
Compounds; product gets better as incidents get rarer.