Alerts
Practical
By Samson Tanimawo, PhD
Published Mar 18, 2026
4 min read
Paging Window Policy
Some alerts only matter during business hours. Time-window them.
Live workflow · 3 working · 1 queuedLive
Signal · gather Working
Decide · pick action Working
Apply · with verify Working
Learn · update playbook Queued
When
Alerts whose impact only matters when the team is around.
Internal tool degradations during off-hours: not pageable.
Design
Per alert: 'page during business hours; dashboard otherwise.'
Different alerts, same signal.
Avoid
Customer-impacting alerts being window-bounded.
If it hurts customers at 3 AM, it's still pageable.