Incident Management Practical By Samson Tanimawo, PhD Published Jan 9, 2026 4 min read

Multi-Incident Prioritization When Things Cascade

Two incidents at once; which gets attention. The prioritisation rules.

The rule

Higher severity wins. Sev 1 always over sev 2.

Customer impact wins ties.

Don't single-thread on the worst. Keep response on both.

Resources may be limited; explicit allocation.

Multi-incident itself is an escalation trigger.

Manager attention required.