The Monthly Onboarding Update Discipline

Onboarding docs rot. The 30-minute monthly discipline that keeps them current and the new-hire feedback loop that surfaces gaps.

The feedback loop

Each new hire keeps a 'things that confused me' note for their first 30 days.

After 30 days, they bring the note to the doc owner. Each item is a gap.

Owner addresses gaps in the next monthly update. New hires see their feedback land.

Monthly 30-minute review

Doc owner reads the doc cold. Are the steps still accurate? Do the screenshots match current UI?

Updates as needed. Most months: 5-10 small changes. Cumulative effect over a year is large.

Stale flags: if a section has not been touched in 6 months and is not stable, it is suspect.

Avoid

'We will rewrite the docs from scratch next quarter.' Never happens; small updates compound.

Onboarding docs as marketing material. The real new-hire doc is technical and dry; that is fine.

Trying to cover everything. The doc points to source-of-truth references; it is not the truth itself.