Mid-Incident Stakeholder Update Template

30 minutes in: what's the update look like? The template.

Structure

Summary: what's happening (1 sentence).

Progress: what's been done (2-3 bullets).

Next: what's coming (1-2 bullets).

ETA: when do we expect resolution (best estimate).

Avoid

Long explanation. Stakeholders skim; bullets work.

False precision on ETA. 'In the next hour' beats '47 minutes.'

Rhythm

Same template every 30 minutes.

Predictable; expected; calming.