Incident Management Practical By Samson Tanimawo, PhD Published Jan 27, 2026 4 min read

Incident Volume By Time of Day

Most incidents fire during business hours. The patterns and the staffing implications.

Pattern

Business hours: more deploys, more traffic, more incidents.

Off-hours: fewer incidents but longer MTTR (smaller teams).

Day shift well-staffed. Night shift smaller; more on-call.

Match the staffing to the volume pattern.

Tight deploy windows during off-hours.

Reduces incident volume during reduced staffing.