Incident Management
Practical
By Samson Tanimawo, PhD
Published May 7, 2026
4 min read
The Incident Knowledge Base That Pays Off
Knowledge accumulated from incidents should compound. The KB structure and the cadence.
Live workflow · 3 working · 1 queuedLive
Signal · gather Working
Decide · pick action Working
Apply · with verify Working
Learn · update playbook Queued
Structure
Per known issue: symptoms, common causes, remediation steps.
Linked from runbooks; surfaced during similar incidents.
Populate
Each postmortem produces 1-3 KB entries.
Curated: not every postmortem yields KB-worthy content.
Use
On-call searches KB during new incident.
Match found = faster diagnosis; the KB pays back.