Incident Management Practical By Samson Tanimawo, PhD Published Mar 7, 2026 4 min read

Incident Follow-Up Tracking

Action items shipped on time. The tracking that prevents 'it'll happen' theater.

Dashboard

Per team: open AIs, completed, overdue.

Visible to leadership; honest accountability.

70%+ on-time delivery. Below 50% means the AIs are not real.

Per team patterns reveal capability.

Overdue AIs get flagged in monthly review.

Repeated overdues trigger conversations.