The Incident Feedback Loop That Compounds

Each incident teaches. The loop that captures lessons and applies them.

Capture

Postmortem identifies contributing factors and action items.

Patterns across postmortems surface. Five incidents with the same factor = systemic issue.

Apply

Action items ship. Patterns drive engineering investment.

Tracked: what % of action items shipped on time. What patterns repeated.

Compound

Year over year, MTTR declines and incident frequency drops as systemic fixes land.

If neither is happening, the loop is broken. Investigate the gap.