Incident Management
Practical
By Samson Tanimawo, PhD
Published May 19, 2026
4 min read
The Incident Archive: Why It Matters
Past incidents are training data. The archive that makes the data accessible.
Live workflow · 3 working · 1 queuedLive
Signal · gather Working
Decide · pick action Working
Apply · with verify Working
Learn · update playbook Queued
Structure
Per incident: timeline, postmortem, action items.
Tagged: services, severity, cause class.
Search
Full-text + tag-filtered. Engineers find similar past incidents in seconds.
Pattern-recognition during new incidents.
Teach
New on-calls read recent archives.
Better than reading runbooks; the archive shows what real incidents look like.