Incident Management
Practical
By Samson Tanimawo, PhD
Published Mar 11, 2026
4 min read
The IC Decision Authority
What can the incident commander decide unilaterally? The boundaries.
Live workflow · 3 working · 1 queuedLive
Signal · gather Working
Decide · pick action Working
Apply · with verify Working
Learn · update playbook Queued
Can decide
Rollback. Failover. Any reversible action.
Communications cadence and content.
Must escalate
Customer-facing comms requiring legal/marketing review.
Decisions affecting > 1 team or service.
Spending money beyond a small threshold.
Trust the IC
Empower the IC. Second-guessing slows response.
Postmortem reviews decisions; in-the-moment, IC has authority.