Incident Management Practical By Samson Tanimawo, PhD Published May 21, 2026 4 min read

Comms After Resolution: Don't Stop at Status Page

Resolution comms are often abrupt. The follow-through that builds trust.

Immediate

Status page update: resolved. Brief description of cause.

Within 15 minutes of confirmed resolution.

External postmortem within 7 days for major incidents.

Honest about cause; specific about prevention.

Customers want to know it won't happen again.

Specific action items they can verify (not generic 'we'll do better').