Uptime Q1 2026

99.95%.

Overview

Quarterly uptime reporting is how a SaaS team turns reliability claims into evidence. The Q1 2026 report covers the headline number against the stated SLA, per-region breakdown, an incident summary that links to public postmortems, SLA credits issued, and a quarter-over-quarter comparison. Honest reporting in bad quarters builds the trust that good-quarter reports cannot.

• Headline number against SLA. Reported against the stated SLA target. The number stands or falls on its own.
• Per-region breakdown. Each region’s uptime reported separately. Aggregate numbers hide regional pain.
• Incident summary. Duration and impact per incident. Linked to the public postmortem where one was published.
• SLA credits plus quarter-over-quarter. Customers who triggered credits; this quarter compared to last for trend visibility.

The approach

Three habits make quarterly reporting build trust rather than erode it: publish on a fixed schedule, report bad quarters honestly, link to the postmortems that explain the numbers.

• Publish on schedule. Same date each quarter. Predictability matters as much as honesty.
• Report honestly. Bad quarters reported as bad. Spin destroys the trust the report is supposed to build.
• Link to postmortems. Major incidents link to public postmortems. Depth without overwhelming the report.
• Per-region SLA comparison plus methodology. Each region versus its SLA; methodology documented so numbers are auditable.

Why this compounds

Each honest report deposits credibility for the next one. Customers and prospects start citing the report quality; internal accountability tightens because the numbers go public; trend visibility drives engineering investment.

• Customer trust deepens. Honest reporting compounds across quarters into real loyalty.
• Internal pressure. Public numbers produce internal accountability without explicit policy.
• Trend visibility. Quarter-over-quarter trends drive investment prioritisation.
• Year-one investment, year-two habit. First report is heavy lift. By the fourth, it is routine and the methodology is settled.