Product Updates Practical By Samson Tanimawo, PhD Published Apr 30, 2025 4 min read

Feature: PagerDuty Integration

Bidirectional.

PagerDuty webhook ingress

Nova accepts PagerDuty incident events via webhook. Configurable per service or globally.

Triage agent invokes on incident creation. Initial hypothesis posted as note within 60 seconds.

Acknowledgement counts toward PagerDuty MTTA. The agent's acknowledgement is logged as a participant.

Nova's actions written back to PagerDuty incident. Status updates appear in incident timeline.

Resolution suggestions linked. Engineer reviews; one-click apply if appropriate.

Postmortem draft auto-created on incident resolution.

API key per environment. Rotation supported via PagerDuty API.

Scoped to specific actions: acknowledge, add notes, view incidents. No incident creation or modification beyond.

Audit log of every action: visible in both Nova and PagerDuty.

Per-service enable. Customers opt in service by service.

Read-only mode first: agent observes, doesn't act. Confidence builds; promote to action mode.

GA across enterprise tier; available in standard tier with limitations.