Feature: Multi-Agent

Specialist agents.

Multi-Agent capability

Nova AI Ops now supports multi-agent orchestration: specialist agents for different incident classes coordinating to resolve complex incidents.

Triage agent classifies incoming alerts; remediation specialists handle their domains; an orchestrator coordinates and tracks state.

The result: faster MTTR on complex incidents. Single-agent approaches struggle with cross-system issues; multi-agent lets specialists deepen.

Specialists shipped

Database specialist: connection pool issues, slow queries, replication lag, lock contention. Trained on database-specific runbooks.

Kubernetes specialist: pod crashes, node pressure, network policy issues, cluster autoscaler problems.

Cloud infrastructure specialist: IAM, networking, storage, cost anomalies. Cloud-vendor-aware patterns.

Application specialist: service-level errors, dependency issues, deployment-related issues.

Orchestration

Triage agent reads the alert; classifies; routes to one or more specialists. Multiple specialists may engage on cross-cutting incidents.

Shared scratchpad maintains incident state. Specialists read each other's findings; avoid redundant investigation.

Conflict resolution: when specialists disagree on cause, the orchestrator surfaces both hypotheses to the human on-call.

Integration with existing workflows

Slack-native: human on-call can interject, redirect, or stop the agents.

PagerDuty integration: agent acknowledgement counts toward MTTA targets.

Postmortem integration: agent actions and findings auto-populate the postmortem timeline.

Availability and rollout

Beta available now for enterprise customers. Per-agent enable in customer admin.

GA in Q3 2026. Pricing tier: included in enterprise; available as add-on for standard.

Documentation and rollout guide in the customer success portal.