MTTR Trend tracks your Mean Time To Resolve across every incident, team, and severity level. See whether your response is getting faster or slower, compare teams against each other and against industry benchmarks, and identify the specific bottlenecks, detection, triage, or remediation, that are slowing you down.
MTTR Trend plots your mean time to resolve on a rolling basis, daily, weekly, or monthly. Filter by severity, service, or incident type to see where resolution is fast and where it's slow. The trend line shows whether your investments in automation, runbooks, and tooling are actually reducing resolution time or if you're plateauing.
MTTR Trend breaks down resolution time by team, showing which teams resolve incidents fastest and which need support. Each team's MTTR is further split into detection, triage, and repair phases, so you can identify whether a team is slow because of poor tooling, unclear runbooks, or staffing gaps, and invest accordingly.
MTTR Trend includes anonymized industry benchmarks so you can see where you stand. Compare your SEV-1 resolution time against companies of similar size and complexity. If your P50 MTTR is 45 minutes but the industry median for your tier is 22 minutes, you know exactly how much room for improvement exists.
MTTR Trend gives your team per-team breakdown, improvement tracking, and industry benchmarks to continuously reduce resolution time.