Flexible rotations, follow-the-sun coverage, smart escalation, and burnout analytics, all in a single system that integrates with how your team actually works. Set up a complete on-call schedule in under 5 minutes.
No rigid templates. Nova's schedule builder supports any rotation pattern your team uses: weekly hand-offs, 12-hour split shifts, timezone-aware follow-the-sun, or tiered primary/secondary coverage. Set business-hours vs. after-hours rules per service, your payment service can have tighter coverage than your internal tooling.
When an alert fires, Nova routes it to the primary on-call. No acknowledgment in your defined window? It escalates to secondary, then to the team lead, then to the VP, with each step configurable per severity level. SEV-1s can go from alert to VP notification in under 3 minutes if needed, automatically.
Engineers can request overrides, swap shifts, and flag unavailability directly in Nova, no manager approval needed for standard swaps. The system automatically finds the next available engineer in the rotation. Managers see a complete audit trail and can approve exceptions when needed.
Nova tracks pages-per-engineer, alert volume by hour, acknowledgment time, and incident resolution time per on-call shift. When one engineer is handling 3x the incident load of their peers, Nova surfaces it. Bring the data to your next planning meeting and make the case for fair rotation coverage.
Fair rotations, smart escalation, and burnout analytics. Be up and running in 5 minutes.