Incidents drag on while engineers chase the right dashboard, the right runbook, and the right command.
Industry-average MTTR for a Sev-1 is 90 minutes, and the bulk of that time is not the fix, it's the search. Engineers walk from page to dashboard to log explorer to runbook page to SSH terminal, copying timestamps and grepping logs, before they get to the action that resolves the incident. Each tool jump costs 30-90 seconds, every team trains the muscle differently, and the on-call who's been on rotation for a week is the slowest one in the building.
Nova compresses the search out of the loop. Detection, diagnosis, runbook lookup, and execution happen in one surface, with AI agents handling the routine cases entirely.
When an alert fires, Nova's runbook library matches the symptom to a known pattern (or a similar past incident) and surfaces the runbook in-line. The on-call sees the action, not just the symptom.
Nova auto-correlates the alert with deploys, config changes, topology shifts, and degraded neighbors in the same time window, ranking root-cause hypotheses with provenance.
Routine actions (scale a deployment, rotate a key, drain a node, flush a cache) execute through Nova Shell with an audit trail. Higher-blast-radius actions queue for human approval.
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