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How to Connect PagerDuty

4 min read Integrations

Keep paging in PagerDuty while detection, correlation, and AI investigation happen in Nova. This integration routes Nova incidents to a PagerDuty service and syncs your on-call schedules so the right person is paged.

Steps

1

Create a PagerDuty integration

In PagerDuty, open the target service and add an Events API v2 integration. Copy the Integration Key (routing key).

2

Start the connection

In Nova, go to Settings > Integrations, find the PagerDuty tile, and click Connect.

3

Paste the routing key

Enter the routing key. To sync schedules too, add a PagerDuty API token so Nova can read your on-call rotations.

4

Map severities to urgencies

Decide how Nova severities map to PagerDuty urgencies, so a SEV-1 pages with high urgency and noise stays low.

5

Send a test

Trigger a sample incident to confirm it lands in PagerDuty and pages the right person.

Tip:

Want to move off PagerDuty entirely? See the Migrate from PagerDuty guide to bring your escalation policies and schedules into Nova on-call.

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