On-Call Management

Follow-the-sun on-call,
zero gaps, zero burnout

Nova On-Call Management builds schedules that follow the sun across every timezone your team operates in. Automatic handoffs ensure no gap in coverage, while intelligent escalation policies route alerts to the right person at the right time. The visual schedule builder lets you drag-and-drop rotations, set overrides, and preview coverage for weeks ahead.

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app.novaaiops.com · On-Call Management
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Nova AI On-Call Management
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Follow-the-sun coverage
Multi-TZ
Timezone-aware scheduling
Auto
Seamless handoffs
0 Gaps
Coverage guarantee
Follow-the-Sun Rotation

Global coverage without anyone losing sleep

Nova automatically builds follow-the-sun rotations across your distributed teams. Define your regional groups, Americas, EMEA, APAC, and Nova ensures that alerts always route to whoever is in working hours. When one region's shift ends, the next region picks up seamlessly with full context of any in-progress incidents.

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    Multi-timezone intelligence: schedules respect local time, holidays, and daylight saving transitions automatically
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    Automatic handoffs: in-progress incidents transfer with a context summary so the next responder is up to speed instantly
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    Fatigue protection: built-in limits prevent any engineer from being on-call more than configured hours per week
app.novaaiops.com · Follow-the-Sun
Follow-the-sun rotation
Escalation Policies

The right person responds, every single time

Define multi-tier escalation policies that route alerts based on severity, service, and time of day. If the primary responder does not acknowledge within your SLA window, Nova escalates to the next tier automatically. Chain escalations through team leads, engineering managers, and VP-level contacts for critical incidents.

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    Severity-based routing: P1 incidents skip junior tiers and go straight to senior on-call engineers
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    Multi-channel notification: reach responders via Slack, SMS, phone call, PagerDuty, or push notification simultaneously
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    Acknowledgment tracking: see who acknowledged, when, and how long it took, feed this into SLA reports
app.novaaiops.com · Escalation Policies
Escalation policies
Visual Schedule Builder

Build and preview schedules in minutes, not hours

The drag-and-drop schedule builder lets you create rotations visually. See coverage gaps highlighted in real-time as you adjust shifts. Set recurring rotations, one-off overrides for vacations, and swap shifts between teammates with a single click. Preview the schedule weeks ahead to ensure full coverage during holidays and peak traffic periods.

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    Drag-and-drop editor: build weekly, bi-weekly, or custom rotation patterns with a visual calendar interface
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    Gap detection: uncovered time slots are highlighted in red so you never accidentally leave a coverage gap
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    Override management: schedule temporary overrides for PTO, conferences, or team changes without disrupting the base rotation
app.novaaiops.com · Schedule Builder
Visual schedule builder
Video Walkthrough

See On-Call Management in action

Video walkthrough coming soon. Subscribe to our YouTube channel to get notified when it drops.

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Goes great with On-Call Management

War Room

When an incident escalates, the War Room brings your on-call team together for coordinated real-time response.

Auto Remediation

Resolve known issues before they even reach your on-call engineer with 954 pre-built runbooks.

Anomaly Detection

Get 4-hour early warnings so your on-call team can act before users are impacted.

On-call that follows the sun and never drops the ball

Build follow-the-sun rotations, set escalation policies, and guarantee zero-gap coverage across every timezone.

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