Reliability Engineering

MTTR sliced every way that matters,
on a chart you actually read

MTTR Trend is the page that turns a year of incident data into one chart. Mean Time to Resolution by service, by severity, by owner team, by time of day. Drill into any spike to see the contributing incidents. Use it for quarterly business reviews, retro discussions, and "are we getting better?" conversations with leadership.

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app.novaaiops.com / mttr-trend
● LIVE
4
Slice dimensions
90d
Default window
CSV
export for QBR
Live
updates as incidents close
Slice By Anything

Service, severity, team, time-of-day

The chart can slice by service (which service drove the regression), severity (sev-1 only vs sev-3+), owner team (which on-call rotation), or time of day (do nights have worse MTTR?). Stack two slices for richer queries: "MTTR for payments service during US daytime, sev-2 only." Save any slice as a named view that updates live.

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    Four primary dimensions: service, severity, team, time-of-day, the four questions every retro asks
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    Two-dimension stack: cross any two for richer slices; saved views can include the stack
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    Live updates: every closed incident updates the chart in seconds; no nightly batch lag
app.novaaiops.com / mttr-trend · slices
Drill into Spikes

A spike is a story, not a number

Click any spike on the chart to see the contributing incidents. The drill-in panel lists them with severity, duration, the agent or human responder, and the postmortem link. Spikes that are dominated by one incident are usually outliers; spikes with five-plus contributors point at a systemic issue.

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    Click-to-drill: every chart point opens the contributing incident list with a single click
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    One vs many: one big incident or many small ones, the page shows you which kind of spike it is
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    Postmortem links: every contributing incident with a postmortem links straight to it
app.novaaiops.com / mttr-trend · drill
Targets and Bands

Compare actuals to your stated targets

Set a target MTTR per service tier (e.g., tier-0 < 15m, tier-1 < 30m). The chart shows the target as a band; periods over the band are visually flagged. The targets are stored alongside SLOs in SLO Management so they version and review the same way.

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    Per-tier targets: tier-0/1/2 each have their own MTTR target; bands are colored accordingly
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    Target violation flagging: periods over target are red on the chart; spotting them takes 2 seconds
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    Versioned with SLOs: targets live next to SLO definitions so changes go through the same review
app.novaaiops.com / mttr-trend · targets
Export for QBR

CSV that drops into a deck

For quarterly business reviews, export the current view to CSV with one click. The export includes the chart series, the slice metadata, and the contributing-incident counts so you can rebuild the chart in your slide tool of choice. Saved views also expose a stable URL that auto-updates if you embed the chart in a Notion or Confluence page.

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    CSV export: series, slices, incident counts, drop into Sheets / Excel / your deck
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    Embed URL: saved views have a public-readable URL (with org auth) that renders live in iframes
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    Quarterly snapshot: one-click "snapshot Q1" generates a frozen export so QBR numbers do not shift after the meeting
app.novaaiops.com / mttr-trend · export
Video walkthrough coming soon

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A reliability number leadership can read

Quarterly reviews used to mean a week of pivot tables. The MTTR Trend page is the pivot table, and it is always current.

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