Incident Management

From detection to resolution to post-mortem,
every incident fully managed

Nova AI Ops manages the complete incident lifecycle: detection, triage, response, resolution, and post-mortem. The incident timeline shows every event in chronological order. AI-powered severity scoring classifies incidents from SEV-1 (critical) to SEV-4 (informational). Blast radius analysis identifies affected services and users. Automated triage and escalation policies ensure the right people are engaged at the right time.

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app.novaaiops.com · Incident Management
● LIVE
Nova AI Incident Management timeline
SEV 1-4
Severity classification
78%
Auto-resolved incidents
<90s
Mean time to resolve
954
Runbooks available
Incident Timeline

Every event, every action, every decision: in chronological order

The incident timeline is a real-time feed of everything happening during an incident: alert triggers, service degradations, responder actions, AI agent decisions, communication updates, and resolution steps. Each entry is timestamped with millisecond precision and tagged with the source system. The timeline auto-scrolls to show the latest activity and supports filtering by event type, actor, and affected service.

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    Millisecond-precision timestamps, every event is logged with exact timing for accurate post-mortem reconstruction
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    Multi-source aggregation, alerts, logs, traces, deployments, and communication are all merged into one timeline
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    Filterable feed, filter by event type, actor (human or AI), affected service, or severity to focus on relevant entries
app.novaaiops.com · Incidents · Timeline
Incident timeline with real-time events
Severity Scoring & Blast Radius

AI-powered severity classification with impact prediction

When an incident is detected, AI analyzes the affected services, error rates, user impact, and historical severity patterns to assign a severity level from SEV-1 (critical, customer-facing, revenue-impacting) to SEV-4 (informational, no user impact). Blast radius analysis maps every downstream service and estimates the number of affected users, transactions, and revenue at risk. Severity is continuously re-evaluated as the incident evolves.

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    Four-level classification, SEV-1 (critical) through SEV-4 (informational) with clear, consistent criteria
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    Dynamic blast radius, real-time mapping of affected services, users, and revenue impact as the incident progresses
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    Auto-escalation, severity upgrades automatically trigger escalation to additional responders and leadership
app.novaaiops.com · Incidents · Severity & Blast Radius
Severity scoring and blast radius analysis
Triage & Escalation Automation

Automated triage and smart escalation that never drops the ball

Nova AI automates the triage workflow: identify the root cause service, gather relevant logs and traces, match to similar past incidents, and suggest remediation steps. Escalation policies are time-based and severity-based: if a SEV-1 is not acknowledged within 5 minutes, it escalates to the team lead; if not resolved within 30 minutes, it escalates to the VP of Engineering. Every escalation is logged and tracked.

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    Automated root cause identification, AI correlates signals across logs, traces, and metrics to identify the most likely root cause service
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    Similar incident matching, past incidents with similar signatures are surfaced with their resolution steps for faster remediation
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    Time-based escalation, configurable escalation ladders ensure incidents are never forgotten or under-resourced
app.novaaiops.com · Incidents · Triage & Escalation
Triage automation and escalation policies
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Incident Management is part of the Nova AI Ops platform. Start a free trial to see it with your own data.

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